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Maintenance & support

So your critical systems never give you a scare.

Proactive support that anticipates problems and keeps your operation running, with clear SLAs and a team that knows your systems, including the old-school ones.

✓Clear response and resolution SLAs✓Monitoring to anticipate failures✓Enhancements so the software grows✓COBOL and IBM iSeries specialists
Operational peace of mindCorrective · Preventive · Evolutionary

Software maintenance keeps your systems running, secure and up to date: it fixes incidents, prevents problems and evolves the application. It's built for companies with critical systems that can't afford downtime, including COBOL and IBM iSeries environments.

What it is

What is software maintenance?

Definition

Software maintenance is the set of services that keep your systems running, secure and up to date: fixing incidents, preventing problems, evolving functionality and supporting users, with agreed response times (SLAs).

A critical system that goes down mid-morning can cost more than many projects: sales halted and teams blocked. That's why maintenance isn't about firefighting, but about keeping the fires from starting. We monitor, anticipate problems and resolve quickly when needed, so your team works without disruption.

We cover everything from modern applications to old-school systems. COBOL and IBM iSeries talent is increasingly rare, and it's one of our specialties: we maintain and evolve the systems that hold up so many companies, guaranteeing their continuity over the long term. If your foundation runs on Ecofin AS400, you're in good hands.

How we work

Fewer fires, more prevention.

Support you notice precisely because you hardly notice it.

01

Monitoring

We watch the state of your systems to catch warning signs before they cause impact.

02

SLA-backed support

We handle incidents and queries with agreed response and resolution times.

03

Enhancements

We add improvements and new functionality in a planned way, without slowing your operation.

04

Continuous improvement

We review metrics and incidents to reduce risk and raise reliability over time.

What's included

Full coverage of your software.

From the one-off incident to long-term evolution.

Corrective

We resolve incidents

When something breaks, we fix it fast and with judgment, minimizing the impact on your business.

Preventive

We anticipate problems

Reviews and monitoring to prevent outages before they happen.

Evolutionary

The software grows

Planned new functionality and improvements so your system keeps pace with your company.

SLA

Clear commitments

Agreed response and resolution times, so you always know what to expect.

iSeries / COBOL

Old school covered

IBM iSeries and COBOL specialists for critical systems few know how to maintain.

User support

Close to your team

Help for the people who use the systems every day, in your language and with context.

Glossary

Key terms

SLA
Service Level Agreement: a commitment on support response and resolution times.
Corrective maintenance
Resolving incidents and errors when they occur.
Preventive maintenance
Actions to avoid failures before they happen.
Evolutionary maintenance
Improvements and new functionality that extend the software over time.
Worth knowing

What's worth knowing before you start

Do you maintain legacy systems like AS/400 or COBOL?
Yes, it's one of our specialties: we maintain and evolve COBOL and IBM iSeries environments, guaranteeing their continuity over the long term.
Is maintenance only about fixing breakdowns?
No. As well as fixing, we monitor and prevent so critical incidents never start, and we evolve the application.
What response times do I get?
We work with priorities and availability agreed according to each system's criticality; we define them with you before starting.
FAQ

What you ask us most

What does software maintenance include?
Corrective maintenance (resolving incidents), preventive (anticipating problems) and evolutionary (improving and extending), plus user support with agreed SLAs.
What is an SLA?
A Service Level Agreement: the commitment on response and resolution times that defines what you can expect from support for each type of incident.
Do you maintain IBM iSeries (AS/400) systems?
Yes. COBOL and iSeries expertise is one of our specialties, increasingly scarce, and we maintain and evolve these critical systems over the long term.
Is support reactive or proactive?
Both. We resolve the incidents that come up and, above all, we monitor to anticipate problems before they affect your business.
Do you maintain software you didn't build?
Yes, we assess the case and, where viable, take on the maintenance of third-party systems.

Stop letting your systems keep you up at night.

Tell us which systems are critical for you and we'll design support to fit them, with clear SLAs.

Stop letting your systems keep you up at night.

Tell us which systems are critical for you and we'll design support to fit them, with clear SLAs.